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Booking Deposit Policy: To confirm your appointment, we require a $100 booking deposit. This deposit is applied to your final service cost and ensures your time slot is reserved. Why we require this: Furniture emergencies in NYC are time-sensitive, and our specialists respond quickly when you need help most. The deposit allows us to prioritize serious requests and prevents no-shows. * Cancel 24+ hours before → Full refund * If we cannot complete the job → Full refund * Same-day cancellations → Deposit is non-refundable